Support Center for Stripe and Shopify Plus Merchants
Instant self-serve diagnosis, any time • Engineers reply within your priority's target window (Critical Outage: under 4 business hours).
Find a Fix in Minutes
Select your area or describe the symptom for step-by-step fixes, interactive checkers, and recommended priority. Signed-in merchants can also run a live health check of their workspace in the Merchant Console →
Open a Support Ticket
Your ticket is stored encrypted on our own systems, with no third-party chat widgets or trackers, and routed to an engineer by priority.
Check Ticket Status or Reply
Paste the access key shown when you created your ticket to see our team's replies and add details. Replies appear only after an engineer reviews and approves them.
| Priority Level | What It Covers | Target Response Window |
|---|---|---|
| 🔴 Critical Outage | Account lock/restore webhooks, active Stripe chargeback draft staging, or live checkout holds | Target Within 4 Business Hours |
| 🟠 High Priority | PostHog/Segment event connection or Stripe Dashboard Drawer display questions | Target Within 1 Business Day |
| 🟢 Standard Priority | Self-serve onboarding documentation, grace-period configuration, and quarterly VAT CSV exports | Target Within 2 Business Days |
Customer Support: support@revclamp.com •
Security Team: security@revclamp.com •
System Status Check: System Status